Desktop Support Specialist-Integ Svs-IS Client Services
Company Name:
Maine Medical Center
Desktop Support Specialist-Integ Svs-IS Client Services
Department: Integ Svs-IS Client Services
Schedule: Full time 36-40 hours (with benefits)
Shift: First Shift (Day)
Hours: 40
Job Details:
Summary of Position Description
The Desktop Support Specialist role is the second level of a three level career path. This is a technical position, accountable for the technical and supervisory aspects of end user installation and support of Client Systems (personal computer technology, associated peripherals, printers, scanners, signature pads, card readers, etc.). The role of the Desktop Support Specialist includes day to day break/fix and coordination of end-user computing, including prioritization, dispatch, and service recovery of technical problem calls, work orders, and Move/Add/Change requests. The Desktop Support Specialist role is responsible for ensuring a high degree of customer satisfaction, by positively interacting directly with the customer to ensure a high degree of customer satisfaction. This work is performed with a high degree of independence. It requires a high level of customer contact and interaction with other team members within Information Services.
Minimum Knowledge, Skills, and Abilities Required
Very good interpersonal skills in order to work with both technical and nontechnical personnel at various levels in the organization
Valid Maine driver''s license with acceptable MVR
Must be able to resolve most technology issues independently
Thorough knowledge of desktop and business/technical support systems
Good understanding of relevant ITIL standards
MCDST, ITIL, A+, or equivalent certification required
Bachelor''s degree and/or equivalent experience/training
HR Use Only:Estimated Salary: $20 to $28 per hour based on qualifications.
Maine Medical Center
Desktop Support Specialist-Integ Svs-IS Client Services
Department: Integ Svs-IS Client Services
Schedule: Full time 36-40 hours (with benefits)
Shift: First Shift (Day)
Hours: 40
Job Details:
Summary of Position Description
The Desktop Support Specialist role is the second level of a three level career path. This is a technical position, accountable for the technical and supervisory aspects of end user installation and support of Client Systems (personal computer technology, associated peripherals, printers, scanners, signature pads, card readers, etc.). The role of the Desktop Support Specialist includes day to day break/fix and coordination of end-user computing, including prioritization, dispatch, and service recovery of technical problem calls, work orders, and Move/Add/Change requests. The Desktop Support Specialist role is responsible for ensuring a high degree of customer satisfaction, by positively interacting directly with the customer to ensure a high degree of customer satisfaction. This work is performed with a high degree of independence. It requires a high level of customer contact and interaction with other team members within Information Services.
Minimum Knowledge, Skills, and Abilities Required
Very good interpersonal skills in order to work with both technical and nontechnical personnel at various levels in the organization
Valid Maine driver''s license with acceptable MVR
Must be able to resolve most technology issues independently
Thorough knowledge of desktop and business/technical support systems
Good understanding of relevant ITIL standards
MCDST, ITIL, A+, or equivalent certification required
Bachelor''s degree and/or equivalent experience/training
HR Use Only:Estimated Salary: $20 to $28 per hour based on qualifications.
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