Patient Relations Coordinator II
Summary Position Summary Hybrid/ Remote after the successful completion of onboarding (3 months) Remote working will be up to 3 days / 2 days minimum on site at Maine Medical Center Clinical experience or chart review skills is a plus Do you enjoy talking to patients, helping others, and working through problems? The Patient Relations Coordinator II manages patient complaints and grievances in a timely and collaborative manner with proper documentation, ensures that patients are kept informed while complaints are processed, maintains a system for tracking patient complaints and reporting to regulatory agencies as appropriate, helps enhance patient and family experience by serving as a resource and collaborating on improvement projects, and coordinates organization-wide efforts to address salient trends in patient complaints and grievances.
This role would have the opportunity to work with the SMHC and MMC Patient and Guest Relations team.
Required Minimum Knowledge, Skills, and Abilities (KSAs) Education:
Associate's degree with at least five years of relevant healthcare experience OR bachelor's degree with at least three years of relevant healthcare experience required.
License/Certifications:
N/A
Experience:
See Education Knowledge of CMS regulations about patient complaints and grievances preferred Familiarity with performance improvement tools and concepts, e.
g.
, plan-do-study-act, preferred Proficiency in Microsoft Office suite or equivalent preferred Familiarity with electronic health records preferred Effective verbal and written communication skills Strong critical thinking skills and attention to detail Collaborative and team oriented Additional Information MaineHealth is a health system whose members and affiliates include hospitals, physician practices, long-term care facilities, home care agencies, and support services.
Learn more about this system at www.
mainehealth.
org Recommended Skills Attention To Detail Clinical Works Communication Content Management Critical Thinking Electronic Medical Record Estimated Salary: $20 to $28 per hour based on qualifications.
This role would have the opportunity to work with the SMHC and MMC Patient and Guest Relations team.
Required Minimum Knowledge, Skills, and Abilities (KSAs) Education:
Associate's degree with at least five years of relevant healthcare experience OR bachelor's degree with at least three years of relevant healthcare experience required.
License/Certifications:
N/A
Experience:
See Education Knowledge of CMS regulations about patient complaints and grievances preferred Familiarity with performance improvement tools and concepts, e.
g.
, plan-do-study-act, preferred Proficiency in Microsoft Office suite or equivalent preferred Familiarity with electronic health records preferred Effective verbal and written communication skills Strong critical thinking skills and attention to detail Collaborative and team oriented Additional Information MaineHealth is a health system whose members and affiliates include hospitals, physician practices, long-term care facilities, home care agencies, and support services.
Learn more about this system at www.
mainehealth.
org Recommended Skills Attention To Detail Clinical Works Communication Content Management Critical Thinking Electronic Medical Record Estimated Salary: $20 to $28 per hour based on qualifications.
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