Practice Support Specialist
Company Name:
RxAnte, LLC
## Practice Support Specialist
Clinical - Portland, Maine
Company Profile
RxAnte is a mission-driven healthcare improvement company that helps healthcare organizations and consumers make better use of prescription medicines. Our patent-pending analytics platform helps health plans, healthcare providers, and drug makers deliver more targeted, more effective, and more efficient medication adherence programs. Founded by a dynamic team of experts in health care quality improvement, health IT, and big data analytics, we are a fast-growing company based in McLean, Virginia and Portland, Maine. We offer competitive salaries and benefits, and flexible work environment with many of our employees working from home offices around the country.
Job Profile
The Product Support Associate will perform an integral role in supporting our customer's use of RxAnte's web-based software program (RxEffectTM). The Product Support Associate is the first point of contact when customers encounter problems or defects with the product/program, or have questions about the provider incentive program. This individual will answer telephone inquiries, respond to emails and lead web-based and in-person support sessions. Further the Product Support Associate will proactively develop tools (e.g., FAQ, web demos) that will enable faster adoption of and familiarity with our software and provider incentive program. Specific responsibilities include the following:
Customer support
Delivering training, service and support to end-users via telephone, email, and other electronic media
Interacting with customers to provide information in response to inquiries, concerns, and requests about RxAnte products and services
Gathering customer's information and determine the problem/issue by evaluating and analyzing the symptoms
Tracking issue trends to determine if there is a systemic issue and also to identify potential enhancements to the product
Diagnosing and resolving technical hardware and software issues
Escalating issues to technical team, product team and account management team as needed
Technical writing
Writing end-user documentation for RxAnte software products (how-to guides, FAQs, etc.)
Working closely with software development team, product team, and account management team to document technical specifications and product enhancements
Studying drawings, specifications, mockups, and product samples to document operating procedures
Collaborating with developers and product personnel to become familiar with product technologies and terminology
Qualifications
Bachelor's Degree or equivalent experience
Excellent verbal and written communication skills
Exceptional customer service skills
Exceptional attention to detail
Capable of troubleshooting problems accurately
High level of professionalism and maturity
Comfortable with technology
Familiarity working with software developers and/or health care providers is a plus
Location: Portland, Maine
Department: Clinical
Employment Type: Full time
Minimum
Experience: Entry-levelEstimated Salary: $20 to $28 per hour based on qualifications.
RxAnte, LLC
## Practice Support Specialist
Clinical - Portland, Maine
Company Profile
RxAnte is a mission-driven healthcare improvement company that helps healthcare organizations and consumers make better use of prescription medicines. Our patent-pending analytics platform helps health plans, healthcare providers, and drug makers deliver more targeted, more effective, and more efficient medication adherence programs. Founded by a dynamic team of experts in health care quality improvement, health IT, and big data analytics, we are a fast-growing company based in McLean, Virginia and Portland, Maine. We offer competitive salaries and benefits, and flexible work environment with many of our employees working from home offices around the country.
Job Profile
The Product Support Associate will perform an integral role in supporting our customer's use of RxAnte's web-based software program (RxEffectTM). The Product Support Associate is the first point of contact when customers encounter problems or defects with the product/program, or have questions about the provider incentive program. This individual will answer telephone inquiries, respond to emails and lead web-based and in-person support sessions. Further the Product Support Associate will proactively develop tools (e.g., FAQ, web demos) that will enable faster adoption of and familiarity with our software and provider incentive program. Specific responsibilities include the following:
Customer support
Delivering training, service and support to end-users via telephone, email, and other electronic media
Interacting with customers to provide information in response to inquiries, concerns, and requests about RxAnte products and services
Gathering customer's information and determine the problem/issue by evaluating and analyzing the symptoms
Tracking issue trends to determine if there is a systemic issue and also to identify potential enhancements to the product
Diagnosing and resolving technical hardware and software issues
Escalating issues to technical team, product team and account management team as needed
Technical writing
Writing end-user documentation for RxAnte software products (how-to guides, FAQs, etc.)
Working closely with software development team, product team, and account management team to document technical specifications and product enhancements
Studying drawings, specifications, mockups, and product samples to document operating procedures
Collaborating with developers and product personnel to become familiar with product technologies and terminology
Qualifications
Bachelor's Degree or equivalent experience
Excellent verbal and written communication skills
Exceptional customer service skills
Exceptional attention to detail
Capable of troubleshooting problems accurately
High level of professionalism and maturity
Comfortable with technology
Familiarity working with software developers and/or health care providers is a plus
Location: Portland, Maine
Department: Clinical
Employment Type: Full time
Minimum
Experience: Entry-levelEstimated Salary: $20 to $28 per hour based on qualifications.
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