Product Manager, US Digital Sales Platforms
Company Name:
TD Bank
Job Description
The Product Manager, US Digital Sales Platforms develops and executes the Online Account Opening platform strategies, that enable distribution of multiple TD Bank (America's Most Convenient Bank's) products through the digital channel.
Identify and share synergies and best practices between the Canadian and US sales platforms
Represent the Digital Channel on projects and initiatives as business owner; aligning the teams to the vision, providing online expertise and identifying opportunities to deliver online enterprise-wide tools and resources that drive usage and improve sales performance
Actively monitor and manage the health of the sales capabilities and processes
Proactively identify opportunities to improve customer experience, sales effectiveness and operational efficiency
Recommend and implement strategies and tactics to maximize shareholder value (e.g. increase sales, reduce risk, improve operating expenses)
Assess and communicate on a monthly basis, the sales platform performance, key drivers and opportunities for improvement
Actively work with business partners, product owners, distribution channels, and support groups, to create an effective and efficient sales approach that delivers distinctly superior customer experience
Collaborate with risk partners, Fraud, Compliance, GAML, Legal and TRMIS, to identify risk issues related to the online sales process and create mitigation plans
Work collaboratively with various Digital Channel teams, marketing and business partners to understand customer and prospect needs and behaviours, brand direction, and enterprise strategy
Be the US Sales subject matter expert; synthesize research to ensure enterprise understanding, monitor the external competitive landscape and proactively provide thought-leadership to prioritize initiatives
#LI-HG1
Job Requirements
#LI-HG1
Qualifications
Previous product management and online sales management and/or implementation experience in Financial Services is preferred
Business acumen: strategic thinking, business process development, analytical and problem solving skills
Proven understanding of TD's product offering(s) and current processes
Demonstrated strong project management and analytical skills required to effectively oversee projects
Strong time-management and organizational skills to manage multiple deadlines and priorities within a fast paced environment
Proven interpersonal and relationship management skills, with ability to obtain consensus among multiple stakeholders
Excellent communication skills, both oral and written
Strong teamwork orientation and proven leadership capabilities with an ability to work effectively in a constantly changing environment, requiring ongoing. re-evaluation of priorities
Familiarity with Lean Six Sigma process, an asset
Prior online or direct channel experience, an asset
Proficient in Microsoft Office applications - specifically Excel, Word and PowerPoint.
Undergraduate degree or post graduate degree is an asset
Travel may be required as needed
#LI-HG1
Inclusiveness
At TD, we are committed to fostering an inclusive, accessible environment, where all employees and customers feel valued, respected and supported. We are dedicated to building a workforce that reflects the diversity of our customers and communities in which we live in and serve, and creating an environment where every employee has the opportunity to reach her/his potential.
If you have a disability that requires an accommodation to complete the application process, please e-mail TD Bank''s HR Compliance Department at . Please include your full name, contact information and details about your request within the e-mail.
EOE/Minorities/Females/Veterans/Individuals with Disabilities.
Department Overview
TD's Digital Channels business focuses on making digital banking as comfortable and convenient for customers as possible. Made up of 600 professionals, the business is one of the most exciting and innovative places to work within TD. The team works closely with partners from across the Bank, including TD Canada Trust, TD Bank, America's Most Convenient Bank, TD Wealth, TD Direct Investing and TD Insurance, and is focused on creating legendary experiences for TD's 8 million active online and mobile customers.
The mandate for the Sales and Public Sites team is to optimize TD's online reach to customers and prospects to drive and deepen the TDBG customer engagement online (i.e. TD Bank, Americas Most Convenient Bank, TD Canada Trust, TD Insurance and TD Waterhouse).
#LI-HG1
TD Description
About TD Bank, America''s Most Convenient Bank
TD Bank, America''s Most Convenient Bank, is one of the 10 largest banks in the U.S., providing more than 8 million customers with a full range of retail, small business and commercial banking products and services at approximately 1,300 convenient locations throughout the Northeast, Mid-Atlantic, Metro D.C., the Carolinas and Florida. In addition, TD Bank and its subsidiaries offer customized private banking and wealth management services through TD Wealth , and vehicle financing and dealer commercial services through TD Auto Finance. TD Bank is headquartered in Cherry Hill, N.J. To learn more, visit . Find TD Bank on Facebook at and on Twitter at .
TD Bank, America''s Most Convenient Bank, is a member of TD Bank Group and a subsidiary of The Toronto-Dominion Bank of Toronto, Canada, a top 10 financial services company in North America. The Toronto-Dominion Bank trades on the New York and Toronto stock exchanges under the ticker symbol TD. To learn more, visit .
Job Status: Full Time
Date Updated: 21-May-2014
Auto req ID: 51222BR
Job Title: Product Manager, US Digital Sales Platforms
Location: 1 Portland Square
Travel %: Up to 20%Estimated Salary: $20 to $28 per hour based on qualifications.
TD Bank
Job Description
The Product Manager, US Digital Sales Platforms develops and executes the Online Account Opening platform strategies, that enable distribution of multiple TD Bank (America's Most Convenient Bank's) products through the digital channel.
Identify and share synergies and best practices between the Canadian and US sales platforms
Represent the Digital Channel on projects and initiatives as business owner; aligning the teams to the vision, providing online expertise and identifying opportunities to deliver online enterprise-wide tools and resources that drive usage and improve sales performance
Actively monitor and manage the health of the sales capabilities and processes
Proactively identify opportunities to improve customer experience, sales effectiveness and operational efficiency
Recommend and implement strategies and tactics to maximize shareholder value (e.g. increase sales, reduce risk, improve operating expenses)
Assess and communicate on a monthly basis, the sales platform performance, key drivers and opportunities for improvement
Actively work with business partners, product owners, distribution channels, and support groups, to create an effective and efficient sales approach that delivers distinctly superior customer experience
Collaborate with risk partners, Fraud, Compliance, GAML, Legal and TRMIS, to identify risk issues related to the online sales process and create mitigation plans
Work collaboratively with various Digital Channel teams, marketing and business partners to understand customer and prospect needs and behaviours, brand direction, and enterprise strategy
Be the US Sales subject matter expert; synthesize research to ensure enterprise understanding, monitor the external competitive landscape and proactively provide thought-leadership to prioritize initiatives
#LI-HG1
Job Requirements
#LI-HG1
Qualifications
Previous product management and online sales management and/or implementation experience in Financial Services is preferred
Business acumen: strategic thinking, business process development, analytical and problem solving skills
Proven understanding of TD's product offering(s) and current processes
Demonstrated strong project management and analytical skills required to effectively oversee projects
Strong time-management and organizational skills to manage multiple deadlines and priorities within a fast paced environment
Proven interpersonal and relationship management skills, with ability to obtain consensus among multiple stakeholders
Excellent communication skills, both oral and written
Strong teamwork orientation and proven leadership capabilities with an ability to work effectively in a constantly changing environment, requiring ongoing. re-evaluation of priorities
Familiarity with Lean Six Sigma process, an asset
Prior online or direct channel experience, an asset
Proficient in Microsoft Office applications - specifically Excel, Word and PowerPoint.
Undergraduate degree or post graduate degree is an asset
Travel may be required as needed
#LI-HG1
Inclusiveness
At TD, we are committed to fostering an inclusive, accessible environment, where all employees and customers feel valued, respected and supported. We are dedicated to building a workforce that reflects the diversity of our customers and communities in which we live in and serve, and creating an environment where every employee has the opportunity to reach her/his potential.
If you have a disability that requires an accommodation to complete the application process, please e-mail TD Bank''s HR Compliance Department at . Please include your full name, contact information and details about your request within the e-mail.
EOE/Minorities/Females/Veterans/Individuals with Disabilities.
Department Overview
TD's Digital Channels business focuses on making digital banking as comfortable and convenient for customers as possible. Made up of 600 professionals, the business is one of the most exciting and innovative places to work within TD. The team works closely with partners from across the Bank, including TD Canada Trust, TD Bank, America's Most Convenient Bank, TD Wealth, TD Direct Investing and TD Insurance, and is focused on creating legendary experiences for TD's 8 million active online and mobile customers.
The mandate for the Sales and Public Sites team is to optimize TD's online reach to customers and prospects to drive and deepen the TDBG customer engagement online (i.e. TD Bank, Americas Most Convenient Bank, TD Canada Trust, TD Insurance and TD Waterhouse).
#LI-HG1
TD Description
About TD Bank, America''s Most Convenient Bank
TD Bank, America''s Most Convenient Bank, is one of the 10 largest banks in the U.S., providing more than 8 million customers with a full range of retail, small business and commercial banking products and services at approximately 1,300 convenient locations throughout the Northeast, Mid-Atlantic, Metro D.C., the Carolinas and Florida. In addition, TD Bank and its subsidiaries offer customized private banking and wealth management services through TD Wealth , and vehicle financing and dealer commercial services through TD Auto Finance. TD Bank is headquartered in Cherry Hill, N.J. To learn more, visit . Find TD Bank on Facebook at and on Twitter at .
TD Bank, America''s Most Convenient Bank, is a member of TD Bank Group and a subsidiary of The Toronto-Dominion Bank of Toronto, Canada, a top 10 financial services company in North America. The Toronto-Dominion Bank trades on the New York and Toronto stock exchanges under the ticker symbol TD. To learn more, visit .
Job Status: Full Time
Date Updated: 21-May-2014
Auto req ID: 51222BR
Job Title: Product Manager, US Digital Sales Platforms
Location: 1 Portland Square
Travel %: Up to 20%Estimated Salary: $20 to $28 per hour based on qualifications.
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